Senior Movement Operations Associate (Beneficiary-Facing Activities), Kinshasa, Democratic Republic of Congo

Job Title

Senior Operations Associate

Company/Organisation

International Organization for Migration (IOM)

Location

Not specified

Job Description and Responsibilities

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration.

Organizational Context and Scope

Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization's work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM's operations.

Responsibilities

• Supervise a team of staff undertaking beneficiary-facing activities under the Field Support and Data Processing Pillar within IOM's movement operations in the country, ensuring compliance with their respective standard operating procedures and programme requirements. This includes overseeing staff development processes such as hiring, providing training, assigning duties, and giving regular performance feedback to ensure high-quality work and accurate completion of activities.
• Oversee the field support activities relating to IOM's movement operations in an assigned area or areas in the country, such as at an airport, seaport, transit center, third-party facility, camp-based operations or sub-office to ensure beneficiary movements are conducted safely and appropriately. If required, provide assistance for extended periods and during overnight periods and weekends, ensuring the needs of individuals are met throughout their stay.
• Oversee the coordination of transportation of beneficiaries to and from designated consolidation points, locations, and facilities in the country, working with relevant units and service providers to help ensure that vulnerable individuals are assisted in a manner that ensures their safety, security and comfort. Coordinate liaison with service providers, supervise staff as they ensure the identity verification, readiness and organization of individuals being transported, and prepare and supervise relevant briefings.
• Oversee the timely and appropriate provision of food and other essential items to beneficiaries during IOM movement operations in the country. Lead the collaboration with the relevant IOM units and service providers to ensure that assistance meets established standards of quality.
• Oversee the coordination of cases or individuals with special needs or equipment receive appropriate support. In particular, monitor and ensure the staff members handle sensitive cases in accordance with IOM's policies, and existing institutional guidance, including the assistance to unaccompanied and separated migrant children and at-risk cases.
• Oversees the pre-departure formalities such as processing of travel documents and exit permits in close coordination with relevant external partner agencies, and authorities in the country.
• Coordinate and/or provide selection mission support, and/or interpretation services for individuals at airports, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water.
• Upon request from the government agencies, coordinate provision of the visa applicants with application assistance such as initiating contacts, scheduling appointments, capturing biometrics, filling the relevant forms, and collecting relating documents as needed.
• Under the close supervision of the supervisor, assist liaison with other teams and units in IOM country office and with external partners such as airport and government authorities, embassies, and the UN agencies on individual cases at operational level. Provide regular feedback on work being accomplished to the supervisors and keep them immediately informed of any issues that arise.
• Undertake duty travel as required and delegated to participate in meetings, trainings and other programme activities.
• Demonstrate an in-depth understanding of applicable SOPs, related systems and databases, and IOM Standards of Conduct. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with SOPs, Standards of Conduct and relevant data protection rules.
• Uphold RMM Protection Mainstreaming Minimum Standards while carrying out all duties and responsibilities and demonstrate the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Standards of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Alert the supervisor or management of any non-compliance to SOPs, RMM Protection Mainstreaming Minimum Standards or IOM Standards of Conduct by IOM personnel or partners.
• Perform other related duties as assigned.

Qualifications

Required Qualifications and Experience

Education

• High School diploma with six years of relevant experience; or,
• Bachelor's degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with four years of relevant professional experience.

Experience

• Work experience in programs including movement operations component, particularly in resettlement programs.
• Demonstrated proficiency in IOM-RMM proprietary tools and systems.
• Demonstrated knowledge of handling sensitive information and personal data.
• Experience with supervising a team.

Skills

• Computer/software literate with good knowledge of Microsoft Office.
• Strong written and verbal communication skills and ability to effectively communicate with and lead a team.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organise.
• Self-motivated, objective driven and able to use own initiative and work under pressure with minimum supervision.
• Troubleshooting skills.
• Leadership skills.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish). For this position, fluency in English is required (oral and written).

Required Competencies

IOM's competency framework can be found at this link. Competencies will be assessed during the selection process.

Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization's vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization's goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

How to Apply

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link ). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.